SUCCESS STORY

klien-link-aja

LinkAja is a server-based payment service provider
which is the flagship product of PT. Fintek Karya
Nusantara (Finarya) and has been registered with
Bank Indonesia. Since February 21, 2019, Finarya
has officially received a license/permit from Bank
Indonesia as an Electronic Money Issuing Company
and Digital Financial Service Provider for Legal
Entities. Finarya has also implemented an
Information Security Management System.

Finarya is a subsidiary of 10 State-Owned
Enterprises (BUMN). As a subsidiary of BUMN,
Finarya is also open to synergize with private
parties who have a similar vision and mission.
In October 2020, Grab Pte.Ltd. officially became
the new shareholder of Finarya. In March 2021,
PT Dompet Karya Anak Bangsa was officially
registered as the new shareholder of Finarya.

CHALLENGES

Handling their many customers in the many
industries they cater to, LinkAja faced challenges
surrounding their monitoring case management
system and leads handling.

As time went on, it became more challenging
for them to track the task reminders, ticket
monitoring and various commercial platforms.
Their specific problems were as follows:

Improve their system for monitoring case
management systems, (automation platform
for reporting and task reminders, ticket
monitoring, etc).

Handle lead or case from various commercial
platforms (Website, social media, google
play, appstore etc)

Solution

Implement the Salesforce Service Cloud Solutions which
focus to solve issue in these areas:

success-story-service-cloud-point-solution

Integrated collaboration platform for customer commercial
support (Website, social media, google play, app store etc)
with Salesforce Omni Channel

success-story-service-cloud-point-solution

Automate business processes with intelligent workflows
Up level case management system

To gain a digital solution and remedy their situation.
After thorough consideration of the problems presented,
Trimitrasis proposed the implementation of the Salesforce
Service Cloud Solutions

Results

success-story-service-cloud-ico-result-1

Improvement in case
management system

success-story-service-cloud-ico-result-2

Easy in monitoring potential
cases from any channel
(Website, Google play,
& social media etc).

success-story-service-cloud-ico-result-3

Engagement Improvement
between Link Aja and
their customers

READY TO START YOUR JOURNEY?

SUCCESS STORY

klien-link-aja

LinkAja is a server-based payment service provider
which is the flagship product of PT. Fintek Karya Nusantara (Finarya) and has been registered with Bank Indonesia. Since February 21, 2019, Finarya has officially received a license/permit from Bank Indonesia as an Electronic Money Issuing Company and Digital Financial Service Provider for Legal Entities. Finarya has also implemented an Information Security Management System.

Finarya is a subsidiary of 10 State-Owned Enterprises (BUMN). As a subsidiary of BUMN, Finarya is also open to synergize with private parties who have a similar vision and mission. In October 2020, Grab Pte.Ltd. officially became
the new shareholder of Finarya. In March 2021, PT Dompet Karya Anak Bangsa was officially registered as the new shareholder of Finarya.

CHALLENGES

Handling their many customers in the many industries they cater to, LinkAja faced challenges surrounding their monitoring case management system and leads handling.

As time went on, it became more challenging for them to track the task reminders, ticket monitoring and various commercial platforms.
Their specific problems were as follows:

Solution

Implement the Salesforce Service Cloud Solutions which focus to solve issue in these areas:

success-story-service-cloud-point-solution

Integrated collaboration platform for customer commercial support (Website, social media, google play, app store etc) with Salesforce Omni Channel

success-story-service-cloud-point-solution

Automate business processes with intelligent workflows
Up level case management system

To gain a digital solution and remedy their situation. After thorough consideration of the problems presented, Trimitrasis proposed the implementation of the Salesforce Service Cloud Solutions

Results

success-story-service-cloud-ico-result-1

Improvement in case
management system

success-story-service-cloud-ico-result-2

Easy in monitoring potential cases from
any channel
(Website, Google play,
& social media etc).

success-story-service-cloud-ico-result-3

Engagement Improvement
between Link Aja and
their customers

READY TO START YOUR JOURNEY?

SUCCESS STORY

klien-link-aja

LinkAja is a server-based payment service provider which is the flagship product of PT. Fintek Karya Nusantara (Finarya) and has been registered with Bank Indonesia. Since February 21, 2019, Finarya has officially received a license/permit from Bank Indonesia as an Electronic Money Issuing Company and Digital Financial Service Provider for Legal Entities. Finarya has also implemented an Information Security Management System.

Finarya is a subsidiary of 10 State-Owned Enterprises (BUMN). As a subsidiary of BUMN, Finarya is also open to synergize with private parties who have a similar vision and mission. In October 2020, Grab Pte.Ltd. officially became the new shareholder of Finarya. In March 2021, PT Dompet Karya Anak Bangsa was officially registered as the new shareholder of Finarya.

CHALLENGES

Handling their many customers in the many industries they cater to, LinkAja faced challenges surrounding their monitoring case management system and leads handling.

As time went on, it became more challenging for them to track the task reminders, ticket monitoring and various commercial platforms.
Their specific problems were as follows:

Solution

success-story-service-cloud-img-challenges

Implement the Salesforce Service Cloud Solutions which focus to solve issue in these areas:

success-story-service-cloud-point-solution

Integrated collaboration platform for customer commercial support (Website, social media, google play, app store etc) with Salesforce Omni Channel

success-story-service-cloud-point-solution

Automate business processes with intelligent workflows
Up level case management system

To gain a digital solution and remedy their situation. After thorough consideration of the problems presented, Trimitrasis proposed the implementation of the Salesforce Service Cloud Solutions

Results

success-story-service-cloud-ico-result-1

Improvement in case
management system

success-story-service-cloud-ico-result-2

Easy in monitoring potential
cases from any channel
(Website, Google play, & social media etc).

success-story-service-cloud-ico-result-3

Engagement Improvement between
Link Aja and their customers

READY TO START YOUR JOURNEY?